Privacy Policy

RDF Logistics, Inc.

Effective Date: April 6, 2026

IMPORTANT NOTICE REGARDING TEXT MESSAGING DATA

RDF Logistics, Inc. (“RDF Logistics,” “we,” “us,” or “our”) does not share customer opt-in information, including phone numbers and consent records, with affiliates or third parties for marketing, promotional, or any other purposes unrelated to providing our direct services. All text messaging originator opt-in data is kept strictly confidential.

1. Information We Collect

We may collect the following categories of information when you interact with our website, request a quote, contact us, apply for employment, or otherwise communicate with us.

Personal Information

  • Name
  • Email address
  • Phone number
  • Company name
  • Physical address and shipment origin/destination information
  • Freight and quote request details, including commodity, pieces, weight, dimensions, skids, trailer type, and related shipment details
  • Records of your communication preferences and consent, including SMS and email opt-in data where applicable

Non-Personal Information

  • IP address
  • Browser type
  • Device information
  • Website usage information
  • Cookies and similar tracking technologies

Customer Communication Information

  • Records of inquiries submitted through our contact forms
  • Quote request details
  • Service requests and support communications
  • Employment-related inquiries and submissions

2. How We Use Your Information

We use collected information to:

  • Provide transportation, logistics, warehousing, freight, courier, repair, roadside, and related services
  • Respond to quote requests, dispatch needs, and customer inquiries
  • Communicate with you regarding shipments, service requests, customer support, and account-related matters
  • Process and manage operational requests and business transactions
  • Improve our website, services, and customer experience
  • Maintain internal business records and documentation
  • Protect the security and integrity of our systems and operations
  • Comply with legal and regulatory obligations

3. SMS Messaging & Compliance

Text Message Program Terms & Conditions

If you opt into SMS or text messaging communications from RDF Logistics, you agree to receive text messages related to our services, including dispatch communications, shipment updates, appointment reminders, support responses, and other service-related notifications.

Opt-In & Consent

  • You will only receive SMS messages if you have explicitly opted in or otherwise provided consent as permitted by law.
  • We maintain records of opt-in actions where applicable.
  • We seek to comply with the Telephone Consumer Protection Act (TCPA) and other applicable laws governing text communications.

Opt-Out Instructions

You can opt out of SMS messages at any time by replying STOP.

  • After opting out, you may receive a final confirmation text.
  • No further SMS messages will be sent unless you opt in again or communication is otherwise permitted by law.

Message Frequency & Content

  • Message frequency may vary depending on your interactions with RDF Logistics.
  • Messages will relate to services, quotes, dispatch, support, or other business matters relevant to your relationship with us.
  • We do not send promotional text messages without appropriate consent.

Help & Support

For help regarding SMS communications, reply HELP or contact us using the contact information provided below.

Carrier Information

  • Standard message and data rates may apply.
  • Carriers are not liable for delayed or undelivered messages.

SMS Data Protection Statement

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information may be shared with service providers or subcontractors only as necessary to support business operations, such as customer service or text message delivery. All other use categories exclude text messaging originator opt-in data and consent; this information will not be shared with third parties except as necessary to provide the text messaging service.

4. Information Sharing & Disclosure

We do not sell, rent, or trade personal information. We may share information in the following circumstances:

Service Providers

  • With vendors and contractors who assist us with website hosting, communications, dispatch systems, payment processing, business operations, analytics, scheduling, or related services
  • With SMS platforms, carriers, aggregators, and messaging providers solely for the purpose of delivering messages you have consented to receive or that are otherwise permitted
  • With logistics, transportation, warehousing, roadside, repair, or support partners as necessary to fulfill requested services

Legal Compliance

  • When required by law, regulation, legal process, subpoena, or court order
  • To protect our rights, property, safety, customers, employees, or the public

Business Transfers

  • In connection with a merger, acquisition, restructuring, financing, sale of assets, or other business transition

All categories above exclude text messaging originator opt-in data and consent from being shared for marketing or promotional purposes.

5. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. These measures may include:

  • Restricted access to personal information
  • Secure systems and authentication controls
  • Monitoring and maintenance of business systems
  • Use of service providers that are expected to maintain appropriate safeguards

Despite our efforts, no method of transmission over the Internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

6. Cookies & Tracking Technologies

Our website may use cookies and similar technologies to:

  • Analyze website traffic and usage
  • Improve website performance and functionality
  • Remember preferences where applicable
  • Support communications and website administration

You may be able to control cookies through your browser settings. Disabling cookies may affect the functionality of some parts of the website.

7. Your Rights & Choices

Depending on your location and applicable law, you may have the right to:

  • Request access to personal information we maintain about you
  • Request correction of inaccurate information
  • Request deletion of certain personal information
  • Opt out of marketing emails by using the unsubscribe link, where applicable
  • Opt out of SMS messages by replying STOP
  • Request information about how we process your personal information

To make a request, please contact us using the information below.

8. Third-Party Links

Our website may contain links to third-party websites, including affiliated service or careers websites. We are not responsible for the privacy practices, content, or policies of third-party websites. We encourage you to review their privacy policies before submitting information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised effective date. Your continued use of our website or services after changes are posted constitutes acceptance of the updated policy.

10. Contact Us

If you have questions about this Privacy Policy or our data handling practices, you may contact us at:

RDF Logistics, Inc.
7425 Industrial Parkway Dr.
Lorain, Ohio 44053

Email: dispatch@rdflogistics.com
Dispatch: (440) 282-9060
Admin Office: (800) 526-1816
Fax: (440) 282-9068
Website: https://rdflogistics.com/

By using our website and services, you consent to this Privacy Policy.

RDF LOGISTICS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, RDF LOGISTICS complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
RDF LOGISTICS expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of RDF LOGISTICS’s employees to perform their job duties may result in discipline up to and including discharge.